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Open Xfinity Gateway ↗Connect to your own router’s Wi-Fi or Ethernet first. Opens in a new tab.
Start with the gateway you actually use
These instructions concern Xfinity gateway equipment. If the label identifies an XB8 / CGM4981COM, use the exact compact reference to confirm its documented scope. Other Xfinity gateway models—and any separate router you supply—need their own exact-model guidance.
Choose the task you need
- View or change your Wi-Fi name or password in the Xfinity app.
- Use the local Admin Tool for a supported setting that needs it.
- Recover access when 10.0.0.1 does not open.
Open the local Admin Tool only when needed
Xfinity recommends its app for most users. Newer gateways including XB6, XB7, XB8 and XB10 have an app control for local Admin Tool access. In the app, follow WiFi → View WiFi equipment → Advanced settings → Admin Tool online access. Turn on Allow Admin Tool access and save. If prompted, create the Admin Tool password before continuing.
While connected to your own home network, open http://10.0.0.1 in your browser and use the current Admin Tool credential. When finished, return to the same app control, turn access off and save. Xfinity recommends leaving it off to reduce exposure to online security threats. Older gateways may lack this toggle: follow the provider’s model-specific access instructions. Do not enable access just to change a Wi-Fi setting that the app manages.
Understand the requested password
The local administrator password, your Wi-Fi password, and your Xfinity account credentials serve different purposes. Use the credential requested by the verified interface. A changed admin password is not restored by entering a generic default.
Change Wi-Fi settings in the app
For a rented Xfinity Gateway, open the app’s WiFi tab, select WiFi details, then Edit WiFi settings. Make the supported change and save. A Wi-Fi name or password change means reconnecting affected devices with the new details.
When WiFi Intelligence is enabled, Xfinity directs Wi-Fi name and password changes to the app rather than the Admin Tool. Its guidance also directs customers with WiFi Boost Pods to the app. This does not mean that every local setting is unavailable or that every gateway has the same controls. Follow the provider’s Wi-Fi settings instructions for your equipment. Avoid resetting equipment simply to expose a control the provider manages elsewhere.
If 10.0.0.1 does not open
- Join your own main network, not a public hotspot or guest connection.
- Confirm the actual gateway address.
- Check the provider’s Admin Tool access instructions.
- Try another connected device before making configuration changes.
Contact Xfinity before a factory reset if you are unsure how to restore service.
Xfinity: enable Admin Tool access Xfinity: Xfinity Gateway overview Xfinity: view or change Wi-Fi settings