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Check Smart Hub 2 on your equipment. BT Smart Hub, Smart Hub 3 and Home Hub models have different instructions. Choose the Smart Hub 2 section in shared BT help pages.
Open BT Smart Hub 2 settings
Join your Hub’s network and enter 192.168.1.254 or bthomehub.home in the browser address bar. Hub Manager opens locally; another router in front of the Hub may change the address your device reports as its gateway.
Which password does this screen need?
Hub Manager requests the admin password for settings changes. The unchanged original is on the back of the Hub. Use your replacement if it changed; the wireless password and My BT account are separate.
Wi-Fi settings
BT’s Smart Hub 2 instructions use My BT: Home Network → Settings → Network settings → Change Wi-Fi password. Enter the current Wi-Fi password, then enter and confirm the replacement. Reconnect affected devices.
Can I split the Wi-Fi bands?
BT says Smart Hub 2 does not offer separate SSIDs for the Wi-Fi bands because it is designed for Complete Wi-Fi. Do not apply band-splitting instructions written for an older Smart Hub to this model.
If you cannot sign in
First try the current admin password, any hint you previously saved, or the original admin password on the Hub settings card if it was never changed. BT’s admin-password page contradicts itself about a Smart Hub 2 WPS override, so do not use the WPS button as a password-recovery shortcut. If the changed admin password is lost, BT documents a factory reset as the exact Smart Hub 2 fallback. This is destructive: it removes personalised Hub settings and password changes, restores the printed default Wi-Fi and admin credentials, and can remove saved Digital Voice contacts. If you still have Hub Manager access and use Digital Voice, open Phone → Contacts → Export and save the contacts file first. If access is blocked and those contacts or other settings matter, contact BT before resetting. When ready, leave the Hub switched on, press the factory-reset button on the back just above the power socket for five seconds, then release it. Allow up to five minutes and wait for a steady blue light. Reconnect with the default Wi-Fi details on the Hub; its printed default local admin password should work again. If it does not, stop and use BT technical support. Changing a My BT account password does not recover this local Hub Manager password.
If the screen asks for your BT account, use account recovery in the official app or website. Confirm that account manages this network. Resetting the equipment is not a way to recover an online account.
Compare account, admin and Wi-Fi recovery →
If internet access fails too
Compare another device on the same network. One device failing and every device failing need different checks. Note any equipment error and consult your provider when the shared connection remains unavailable.
Work through the no-internet checks →
Get the next check for your BT Smart Hub 2.