RouterEntry · Sources checked · How we write our guides
Confirm eero 6 in your equipment details. Other eero generations and provider-managed installations can have different features. Use the account associated with your existing home network.
Open eero 6 settings
Start in the official eero app. eero documents it as the place to view and configure the network, including setup and password changes. Use that supported management route when a generic router-login IP does not provide the settings you expect.
Which password does this screen need?
An eero account uses a sign-in code sent by text or email, not a separate local router-admin password. If you linked Amazon, the app also supports that Amazon sign-in. The Wi-Fi password only joins devices to the network; it does not grant account access. Never share sign-in codes in a feedback form.
Wi-Fi settings
Select the intended network in the eero app, then open Settings → Wifi name & password. Enter the replacement name or password and tap Save in the top-right corner. Reconnect affected devices with the new details. Use provider help if a managed installation has different controls.
An older device cannot see the eero 6 network
eero documents a compatibility issue with some older Wi-Fi drivers. Its temporary route is Settings → Troubleshooting → My device won’t connect → My device can’t detect Wi-Fi 6 → Legacy Mode. Update the affected device’s drivers, then turn Legacy Mode off; it may reduce network speed.
If you cannot sign in
Use the email/phone sign-in code for the existing eero account, or its linked Amazon sign-in. If you are still signed in, Settings → Account settings lets you update a phone number or email after verifying the new destination. If you cannot access the registered contact method and have no working sign-in, contact eero support; do not delete or reset a working network to recover an account.
If the screen asks for your eero account, use account recovery in the official app or website. Confirm that account manages this network. Resetting the equipment is not a way to recover an online account.
Compare account, admin and Wi-Fi recovery →
If internet access fails too
Compare another device on the same network. One device failing and every device failing need different checks. Note any equipment error and consult your provider when the shared connection remains unavailable.
Work through the no-internet checks →
Get the next check for your eero 6.